Learning and Support Docs

Learning and Support Docs

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›Viewing Files in Asset Viewer

Welcome

  • Supported Browsers and Operating Systems
  • Learning and Support Docs

Accounts

  • New Account
  • Logging In
  • Multi-Factor Authentication & SSO
  • Password Reset

Packages

  • Package Inbox
  • Creating & Modifying Packages
  • Creating a Package from a CSV File
  • Sharing Packages
  • Create Packages Using ALE

Upload/Download

  • Uploading and Tagging Files
  • Downloading
  • Video Specs

Searching Files

  • File Search
  • History

Viewing Files in Asset Viewer

  • Quick Guide to Asset Viewer
  • Asset & Package Viewer
  • Commenting
  • Asset Details Panel
  • File Info Panel
  • Viewer History Panel
  • Active Package Panel
  • Approval History Panel
  • Viewer Access Panel
  • Package Recipients Panel
  • Export Report Panel

Users

  • Manage Users
  • User Roles
  • User Lists

Admin

  • Tag Structure
  • Reporting
  • File Types
  • User Departments
  • Manage Company
  • Production Admin
  • Suspicious Activity
  • Login Message
  • Queues
  • Translations Page
  • Configure Emails

Integrations

  • Box Integration in CORE

Sync Review

  • CORE Sync Review

CORE Apps

  • Mobile & iPad v6 App
  • CORE by 5th Kind App
  • Screener Application

Troubleshooting

  • How to clear your cache
  • Troubleshooting Login with Google Authenticator (MFA)

Active Package Panel

The Active Package Tab shows contents of your current Active Package. To activate a package is like turning it on so you can Edit its contents or Share it.

To Activate a package:

  • Click on the package icon in the top right corner
  • Click on a package from the list and the dot next the package will turn Green to show the package is active.

The green dot will also show up in your Inbox next to a previously sent package that you’ve chosen to activate.

You can also click the package icon when in the asset viewer on the right panel. This will show the assets in the current active package in list mode. Assets in the package can then be edited as seen in this Help module, Modifying Packages .

Another way to activate a package is by simply clicking on any package in your inbox. The active package will appear in the top banner as well as in your inbox with a green dot indicating that it is active. Any assets you upload and share via “skip and share” will also become active automatically.

If you are in the package viewer and want to activate a different package, open the package tab and click on the back button. You can then choose any package from the list to activate.

← Viewer History PanelApproval History Panel →