Learning and Support Docs

Learning and Support Docs

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›Welcome

Welcome

  • Supported Browsers and Operating Systems
  • Learning and Support Docs

Accounts

  • New Account
  • Logging In
  • Multi-Factor Authentication & SSO
  • Password Reset

Packages

  • Package Inbox
  • Creating & Modifying Packages
  • Creating a Package from a CSV File
  • Sharing Packages
  • Create Packages Using ALE

Upload/Download

  • Uploading and Tagging Files
  • Downloading
  • Video Specs

Searching Files

  • File Search
  • History

Viewing Files in Asset Viewer

  • Quick Guide to Asset Viewer
  • Asset & Package Viewer
  • Commenting
  • Asset Details Panel
  • File Info Panel
  • Viewer History Panel
  • Active Package Panel
  • Approval History Panel
  • Viewer Access Panel
  • Package Recipients Panel
  • Export Report Panel

Users

  • Manage Users
  • User Roles
  • User Lists

Admin

  • Tag Structure
  • Reporting
  • File Types
  • User Departments
  • Manage Company
  • Production Admin
  • Suspicious Activity
  • Login Message
  • Queues
  • Translations Page
  • Configure Emails

Integrations

  • Box Integration in CORE

Sync Review

  • CORE Sync Review

CORE Apps

  • Mobile & iPad v6 App
  • CORE by 5th Kind App
  • Screener Application

Troubleshooting

  • How to clear your cache
  • Troubleshooting Login with Google Authenticator (MFA)

Supported Browsers and Operating Systems

5th Kind supports the most recent major releases of the following desktop computer operating systems and mobile device operating systems. We also support approximately three years of web browser versions. If you are experiencing 5th Kind CORE functionality issues, please first ensure that your device or browser version is supported.

Operating systems

Operating systemSupport PolicyCurrent Versions Supported
macOS / Mac OS / OSXPublic major versions of macOS released within the last three yearsmacOS 10.14 (Mojave), 10.15 (Catalina), 11 (Big Sur)
iPadOSPublic major versions of iPadOS released within the last two yearsiPadOS 13, iPadOS 14 – Browser CORE access, or native CORE mobile app
iOSPublic major versions of iOS released within the last two yearsiOS 13, iOS 14 – Native CORE mobile app
WindowsAll Microsoft Supported Windows Desktop versionsWindows Desktop 8 and 10
AndroidPublic major versions of Android released within the last five yearsAndroid 7.0+ – Tablet browser CORE access only

Browsers

BrowserSupport PolicyCurrent Versions Supported
Chrome3 Years of public versions supportedChrome 64+ (Jan’18)
Firefox3 Years of public versions for Rapid Release supported
3 Years of public versions for Extended Support Release supported
Firefox 60+ (May’18)
Safari3 Years of public versions supportedSafari 11+ (July’18)
Learning and Support Docs →
  • Operating systems
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