Learning and Support Docs

Learning and Support Docs

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›Accounts

Welcome

  • Supported Browsers and Operating Systems
  • Learning and Support Docs

Accounts

  • New Account
  • Logging In
  • Multi-Factor Authentication & SSO
  • Password Reset

Packages

  • Package Inbox
  • Creating & Modifying Packages
  • Creating a Package from a CSV File
  • Sharing Packages
  • Create Packages Using ALE

Upload/Download

  • Uploading and Tagging Files
  • Downloading
  • Video Specs

Searching Files

  • File Search
  • History

Viewing Files in Asset Viewer

  • Quick Guide to Asset Viewer
  • Asset & Package Viewer
  • Commenting
  • Asset Details Panel
  • File Info Panel
  • Viewer History Panel
  • Active Package Panel
  • Approval History Panel
  • Viewer Access Panel
  • Package Recipients Panel
  • Export Report Panel

Users

  • Manage Users
  • User Roles
  • User Lists

Admin

  • Tag Structure
  • Reporting
  • File Types
  • User Departments
  • Manage Company
  • Production Admin
  • Suspicious Activity
  • Login Message
  • Queues
  • Translations Page
  • Configure Emails

Integrations

  • Box Integration in CORE

Sync Review

  • CORE Sync Review

CORE Apps

  • Mobile & iPad v6 App
  • CORE by 5th Kind App
  • Screener Application

Troubleshooting

  • How to clear your cache
  • Troubleshooting Login with Google Authenticator (MFA)

New Account

When your administrator creates an account for you, you will receive an email containing a link to initiate your account.


When you click the link, you will be be prompted to set a password. Enter your password, and click Submit.


The first time you log in, you will be prompted to agree to a license agreement before continuing. Check the box, and click Accept Terms & Conditions to continue.


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