Learning and Support Docs

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›Accounts

Welcome

  • Supported Browsers and Operating Systems
  • Learning and Support Docs

Accounts

  • New Account
  • Logging In
  • Multi-Factor Authentication & SSO
  • Password Reset

Packages

  • Package Inbox
  • Creating & Modifying Packages
  • Creating a Package from a CSV File
  • Sharing Packages
  • Create Packages Using ALE

Upload/Download

  • Uploading and Tagging Files
  • Downloading
  • Video Specs

Searching Files

  • File Search
  • History

Viewing Files in Asset Viewer

  • Quick Guide to Asset Viewer
  • Asset & Package Viewer
  • Commenting
  • Asset Details Panel
  • File Info Panel
  • Viewer History Panel
  • Active Package Panel
  • Approval History Panel
  • Viewer Access Panel
  • Package Recipients Panel
  • Export Report Panel

Users

  • Manage Users
  • User Roles
  • User Lists

Admin

  • Tag Structure
  • Reporting
  • File Types
  • User Departments
  • Manage Company
  • Production Admin
  • Suspicious Activity
  • Login Message
  • Queues
  • Translations Page
  • Configure Emails

Integrations

  • Box Integration in CORE

Sync Review

  • CORE Sync Review

CORE Apps

  • Mobile & iPad v6 App
  • CORE by 5th Kind App
  • Screener Application

Troubleshooting

  • How to clear your cache
  • Troubleshooting Login with Google Authenticator (MFA)

Multi-Factor Authentication & SSO

Your company policy may require you to log in using Multi-Factor Authentication. If so, follow these instructions to log in. Multi-factor authentication (MFA) is an authentication method in which a user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism.


After entering your User Name and Password, click Login.

Note: If you are logging in for the first time you will need to set up your account on a computer even if you are a Mobile User. Do not try to activate your account for the first time through the iOS app on iPhone or iPad. After you log in you will be prompted to link your account with the Google Authenticator.


Google Authenticator

Installation and Setup

If this is the first time you are logging in, you will be shown a barcode, and prompted to link the account with Google Authenticator.

Install Google Authenticator on your Android or iPhone. Find it by searching for it in the Play Store/App Store, or by using the links below.

Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en

iPhone: https://itunes.apple.com/us/app/google-authenticator/id388497605?mt=8

On your phone, open Google Authenticator, and click Begin. Select "Scan a barcode," then point your phone's camera at the onscreen barcode.

Once you've scanned the barcode, your account will be added to Google Authenticator automatically.

Google Authenticator Troubleshooting

If you are experiencing trouble with your Google Authenticator code and you are using an Android phone, it might be because the time on your Google Authenticator app is not synced correctly.

To make sure that you have the correct time:

  • Go to the main menu on the Google Authenticator app
  • Click Settings
  • Click Time correction for codes
  • Click Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app on your Android phone, and will not change your device's Time and Date settings.


Logging In

After your account has been added to Google Authenticator, you will need to enter the 6 digit code from it each time you log in. The code changes every :30, so make sure to enter the current code. The code turns RED to warn you that it will change soon.

Enter the current code and click Send.


SSO Authentications

Single sign-on (SSO) is a session and user authentication service that permits an end user to enter one set of login credentials (such as a name and password) and be able to access multiple applications. Your company policy may require you to utilize SSO. If so, you may find that your SSO interface looks different from the one pictured here; however, functionality will be the same.


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  • Google Authenticator
    • Installation and Setup
    • Google Authenticator Troubleshooting
    • Logging In
    • SSO Authentications