Learning and Support Docs

Learning and Support Docs

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›Viewing Files in Asset Viewer

Welcome

  • Supported Browsers and Operating Systems
  • Learning and Support Docs

Accounts

  • New Account
  • Logging In
  • Multi-Factor Authentication & SSO
  • Password Reset

Packages

  • Package Inbox
  • Creating & Modifying Packages
  • Creating a Package from a CSV File
  • Sharing Packages
  • Create Packages Using ALE

Upload/Download

  • Uploading and Tagging Files
  • Downloading
  • Video Specs

Searching Files

  • File Search
  • History

Viewing Files in Asset Viewer

  • Quick Guide to Asset Viewer
  • Asset & Package Viewer
  • Commenting
  • Asset Details Panel
  • File Info Panel
  • Viewer History Panel
  • Active Package Panel
  • Approval History Panel
  • Viewer Access Panel
  • Package Recipients Panel
  • Export Report Panel

Users

  • Manage Users
  • User Roles
  • User Lists

Admin

  • Tag Structure
  • Reporting
  • File Types
  • User Departments
  • Manage Company
  • Production Admin
  • Suspicious Activity
  • Login Message
  • Queues
  • Translations Page
  • Configure Emails

Integrations

  • Box Integration in CORE

Sync Review

  • CORE Sync Review

CORE Apps

  • Mobile & iPad v6 App
  • CORE by 5th Kind App
  • Screener Application

Troubleshooting

  • How to clear your cache
  • Troubleshooting Login with Google Authenticator (MFA)

Export Report Panel

Export Report The Export Report tab lists package reports available for download.

  1. Asset List with Thumbnail - shows a list of all the assets in the package and includes an image of the thumbnail of each asset.

  1. Asset List Custom - Opens an Excel document containing various data about each asset in the package, including timecode information, if available.

  1. Vendor Delivery - Opens an Excel document containing data about each asset in the package. Similar to Asset List report but with fewer details.

  1. Asset List with Comments - Shows all the comments for each asset in the package. It shows the commenter as well as the time/date stamp of the comment and who the comment was in reply to if applicable.

  1. Package Shares - Shows all of the users the package has been shared with. You can see when/if they viewed the package and when the package starts or expires if it had been set with a start and end date.

  1. Asset List with Approvals - Shows the approval history for each asset in the package.

  1. Asset List - Lists basic information for each asset in the package.

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