Learning and Support Docs

Learning and Support Docs

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Welcome

  • Supported Browsers and Operating Systems
  • Learning and Support Docs

Accounts

  • New Account
  • Logging In
  • Multi-Factor Authentication & SSO
  • Password Reset

Packages

  • Package Inbox
  • Creating & Modifying Packages
  • Creating a Package from a CSV File
  • Sharing Packages
  • Create Packages Using ALE

Upload/Download

  • Uploading and Tagging Files
  • Downloading
  • Video Specs

Searching Files

  • File Search
  • History

Viewing Files in Asset Viewer

  • Quick Guide to Asset Viewer
  • Asset & Package Viewer
  • Commenting
  • Asset Details Panel
  • File Info Panel
  • Viewer History Panel
  • Active Package Panel
  • Approval History Panel
  • Viewer Access Panel
  • Package Recipients Panel
  • Export Report Panel

Users

  • Manage Users
  • User Roles
  • User Lists

Admin

  • Tag Structure
  • Reporting
  • File Types
  • User Departments
  • Manage Company
  • Production Admin
  • Suspicious Activity
  • Login Message
  • Queues
  • Translations Page
  • Configure Emails

Integrations

  • Box Integration in CORE

Sync Review

  • CORE Sync Review

CORE Apps

  • Mobile & iPad v6 App
  • CORE by 5th Kind App
  • Screener Application

Troubleshooting

  • How to clear your cache
  • Troubleshooting Login with Google Authenticator (MFA)

History

In the History module, you can see what files you interacted with recently.

Elements of History

History is where you can find all the files you previously viewed. Files are displayed in Thumbnail Mode or List Mode on a timeline, which can be filtered by various options.

History Menu and Options

  1. View - These are files that have been previously viewed by you.
  2. Downloads - These are files that you’ve downloaded.
  3. Uploads - These are files that you’ve uploaded.
  4. Comments - These are files that you’ve commented on.
  5. Start Date - The earliest date of the range in your file search.
  6. End Date - The latest date of the range in your file search.
  7. Thumbnail Mode Select - Set display to Thumbnail Mode
  8. List Mode Select - Set display to List Mode

Timeline - Thumbnail Mode

Timeline - List Mode

Find or View Files in History

Find recent Files by scrolling through your timeline, or filtering by Date.

  1. First, select the type of file you want to find or review
    • View - These are files that have been previously viewed by you.
    • Downloads - These are files that you’ve downloaded.
    • Uploads - These are files that you’ve uploaded.
    • Comments - These are files that you’ve commented on.
  2. Next, if the files aren’t recent, or you know the date you are looking for, include a date range in the Start and End Date fields.
  3. Scroll to your desired file.

Note: Users with Admin permissions, when Impersonating another user can navigate to that user’s History page to see what files the user has accessed.

← File SearchQuick Guide to Asset Viewer →
  • Elements of History
  • Find or View Files in History