Learning and Support Docs

Learning and Support Docs

  • View as PDF

›Admin

Welcome

  • Supported Browsers and Operating Systems
  • Learning and Support Docs

Accounts

  • New Account
  • Logging In
  • Multi-Factor Authentication & SSO
  • Password Reset

Packages

  • Package Inbox
  • Creating & Modifying Packages
  • Creating a Package from a CSV File
  • Sharing Packages
  • Create Packages Using ALE

Upload/Download

  • Uploading and Tagging Files
  • Downloading
  • Video Specs

Searching Files

  • File Search
  • History

Viewing Files in Asset Viewer

  • Quick Guide to Asset Viewer
  • Asset & Package Viewer
  • Commenting
  • Asset Details Panel
  • File Info Panel
  • Viewer History Panel
  • Active Package Panel
  • Approval History Panel
  • Viewer Access Panel
  • Package Recipients Panel
  • Export Report Panel

Users

  • Manage Users
  • User Roles
  • User Lists

Admin

  • Tag Structure
  • Reporting
  • File Types
  • User Departments
  • Manage Company
  • Production Admin
  • Suspicious Activity
  • Login Message
  • Queues
  • Translations Page
  • Configure Emails

Integrations

  • Box Integration in CORE

Sync Review

  • CORE Sync Review

CORE Apps

  • Mobile & iPad v6 App
  • CORE by 5th Kind App
  • Screener Application

Troubleshooting

  • How to clear your cache
  • Troubleshooting Login with Google Authenticator (MFA)

Production Admin

The Production Admin page allows Administrators to create default settings for each of your productions, as well as set default thumbnail images. Click on any Production in the left side to select it.

Watermarks

By default, Users' watermark styles will be those set in their profiles. You can use this feature to override all Users' default styles when viewing or downloading any File from the selected Production.

Watermark Style

By selecting an option from one of the dropdowns, you will override all Users' default watermark styles when viewing or downloading Files from that Production with the selected style. You can also leave the selection as “User Default,” which will leave all Users with their default Watermark Styles.

Image/Video/PDF Watermark

You can set Production Watermark Styles for different types of Files separately. For instance, by changing the PDF Watermark, you will override the default Watermark Style for all PDFs in the selected Production, but Image and Video Files would not be changed.

Dashboard Thumbnail

If your environment has been configured to use a Production Dashboard, you can upload an image that will be used as the Production's Dashboard icon. Click the Upload Dashboard Thumbnail button, then select a File from your computer. The recomended image size to upload is 150x228 pixels (2:3 ratio)

Once an image has been uploaded, it will be shown here.

← Manage CompanySuspicious Activity →
  • Watermarks
    • Watermark Style
    • Image/Video/PDF Watermark
  • Dashboard Thumbnail