Learning and Support Docs

Learning and Support Docs

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›Admin

Welcome

  • Supported Browsers and Operating Systems
  • Learning and Support Docs

Accounts

  • New Account
  • Logging In
  • Multi-Factor Authentication & SSO
  • Password Reset

Packages

  • Package Inbox
  • Creating & Modifying Packages
  • Creating a Package from a CSV File
  • Sharing Packages
  • Create Packages Using ALE

Upload/Download

  • Uploading and Tagging Files
  • Downloading
  • Video Specs

Searching Files

  • File Search
  • History

Viewing Files in Asset Viewer

  • Quick Guide to Asset Viewer
  • Asset & Package Viewer
  • Commenting
  • Asset Details Panel
  • File Info Panel
  • Viewer History Panel
  • Active Package Panel
  • Approval History Panel
  • Viewer Access Panel
  • Package Recipients Panel
  • Export Report Panel

Users

  • Manage Users
  • User Roles
  • User Lists

Admin

  • Tag Structure
  • Reporting
  • File Types
  • User Departments
  • Manage Company
  • Production Admin
  • Suspicious Activity
  • Login Message
  • Queues
  • Translations Page
  • Configure Emails

Integrations

  • Box Integration in CORE

Sync Review

  • CORE Sync Review

CORE Apps

  • Mobile & iPad v6 App
  • CORE by 5th Kind App
  • Screener Application

Troubleshooting

  • How to clear your cache
  • Troubleshooting Login with Google Authenticator (MFA)

File Types

This module gives you control over how Files are processed internally and displayed. From the Admin module, click on File Types to add File Types or edit existing File Types in the system.

File Types Elements

  1. # - Number assigned to that File Type
  2. Preview - The icon that will be displayed for a File. Click "Upload Preview Image" to upload an image file to be displayed by default in the interface.
  3. Extension - The extension of the File Type, for instance, .jpg or .mov.
  4. File Type - The overall category of file. In CORE there are 6 File Types:
    1. audio
    2. compressed
    3. doc
    4. image
    5. pdf
    6. video
  5. MIME Type - The MIME Type of the file. A MIME type is a label used to identify a type of data. It is used so software can know how to handle the data. This affects how the system and your browser will interpret the file. Click here to find information about your file's MIME Type
  6. Edit Icon - Select to edit a specific File Type
  7. Default - (Not shown; See in Edit a File Type) - Explanation here of what Default does

Edit a File Type

When editing an existing File Type you can update three areas - the Preview Icon, the File Type, and the MIME.

  1. Select the edit icon on the File Type you want to edit.
  2. In Extension, the original file extension is gray and not selectable.
  3. Upload a new Preview Icon if desired.
  4. Change the File Type if desired.
  5. Update the MIME as needed.
  6. Click the Default check box if you want your choices to be the default for the file type.
  7. When finished making your changes, select the green ✓ to Save. Or select the red X to Cancel.

Add a New File Type

File Types auto-generate when adding Files with extensions not previously uploaded into the system. Adding File Types manually like this are done prior to uploading new Files and their new extensions into the system.

  1. Click the Create File Type Button to create a new File Type.
  2. Click the Upload Preview Image to add the image you would like to represent the File Type in your system.
  3. Choose the image from your computer.
  4. Click Open to upload it.
  5. Enter the extension for the type of file you're adding.
  6. Type the File Type, choose between one of the following:
    1. Audio
    2. Compressed
    3. Doc
    4. Image
    5. Pdf
    6. Video
    7. Type the MIME type.
  7. Choose if the information provided is the default by clicking the check box.
  8. Click the green ✓ check to Save or the red X to Cancel.
← ReportingUser Departments →
  • File Types Elements
  • Edit a File Type
  • Add a New File Type